Filing of electronic documents

• To use the Tribunal’s Secure Secure Repository System, make sure that you meet all requirements.
• On the E-registry web page (SRS), you need to create an SRS user profile.

Registering Your SRS profile

You must create a personal SRS profile to access case information with the Tribunal E registry Service. After you register this profile, a confirmation page informing you of the approval process will be displayed. As part of this process, the Tribunal will contact you to verify and register the information you provided.

Once it has approved your registration, you will have full access to the Secure Repository System.

• * New registered users awaiting approval should send documents to the Tribunal using the “Non-Registered User” button on the SRS login page until their profile is approved.

• To create your SRS profile, the following information is required:


• Salutation (for example: Mr., Ms.)
• First name (mandatory)
• Last name (mandatory)
• E-mail (mandatory)
• Address (mandatory)
• City (mandatory)
• Province or state (mandatory)
• Country (mandatory)
• Postal code or zip code (mandatory)
• Telephone number (mandatory)
• Fax number
• Law Firm name
• Company name
• Website
• Job title
• Language preference
• Recovery question
• Recovery answer
• Password

Updating Your SRS profile

• You can update and manage your SRS profile by clicking the « UPDATE Your SRS profile » button on the SRS home page.
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• You can update your SRS profile at the Tribunal with the following 2 options:
  
  
• Option 1 - Modify: make changes to your SRS profile.
  • This action will update the Tribunal database to ensure information associated with your SRS profile is current.
    
    
• Option 2 - Remove: erase your SRS profile entirely.
  • This action will remove the information associated with your SRS profile from the database.

Inactive SRS profile

• After 6 months of inactivity in the Secure Repository System, the Tribunal will contact you and will request validation of your SRS profile information in order to keep your profile active.
• After 2 years of inactivity, your SRS profile will be removed from the Secure Repository System.

Submitting Documents

• You can submit more than one document at a time to the Transportation Appeal Tribunal of Canada (the Tribunal) by clicking the « SUBMIT documents » button on the SRS home page and by following these steps:
  • Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to submit documents.
    
    
  • Step 2– Click the « Browse » button. Select your files - one at a time. Click the « Attach » button to add it to the list of files to transfer. All documents submitted through SRS are automatically sent to the Tribunal.
    
    **Please ensure that the filename contains the word « public », « protected » or « confidential ». Otherwise the document will not be added to the list of files.
    
    (You can submit more than one document. Repeat this process as many times as needed.)
    
    For additional information on acceptable file format (PDF conversion-Portable Document Format), size limitations for transmission and exceptions please refer to the Tribunal’s notice at http://www.TATC-TATC.gc.ca/en/node/7943.
    
    Note: *Tribunal questionnaires are to be filed in Excel and PDF format.
    
    
  • Step 3– Review the list of your documents. You can remove unwanted documents by “deselecting” the « Selection » check box located to the right of the document. Consequently the document will not be transmitted to the Tribunal.
    
    
  • Step 4– Enter a message (optional).
    
    
  • Step 5– Confirm that your documents contain public information only or contain public and confidential information.
    
    
  • Step 6– Click « Submit » to send your document(s) to the Tribunal.
    
    

  After submitting your documents, a confirmation page listing the documents you have submitted to the Tribunal will be displayed. The confirmation page also shows the date and time of your submission. A copy of this confirmation will be e-mailed to you. The Tribunal will also receive an e-mail informing it that new documents have been submitted, and an electronic stamp will be affixed to the documents.

Retrieving Documents

• The « RETRIEVE documents » function allows users who have registered an E filing profile with the Tribunal to retrieve case documents served on them.
  
  You can retrieve a document by clicking the « RETRIEVE documents » button on the SRS home page.
  
  
Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to retrieve documents.

Options: You have several filter options to retrieve documents. The following options are available:

• By Date (last 5 days, last 7 days, last 10 days or last 14 days);
• By Exhibit List;
• By Exhibit Number;
• By Description of Exhibit (entering a short title or keyword);
• By Volume Name;
• By Volume Number;
• By Company;
• Or by Selecting All Documents.
  
  
• Step 2– Choose one of these options to retrieve documents and click the magnifier link. The list of documents will be displayed on the page.
  
  
• Step 3– Click the « New » button to retrieve a new document or click the « Retrieved » button to retrieve a document previously opened.
  
  Note: By default, all documents are available for 365 days. Once the 365 days have elapsed, documents will no longer be available on the Tribunal Secure Repository System website.

E-registry Opened Session

• If you try to log in using another tab in the current internet browser or using another browser while already logged in, a message will be displayed. You will have to end your session if you choose to continue with another tab in the current internet browser or another browser.

E-registry Session Expired

• E-registry sessions expire automatically after 30 minutes of inactivity. If your E-registry session has expired, a page informing you that your session has expired will be displayed. From this page you can log back in to E-registry using your e-mail address and password.

LOG OUT

• Clicking the « LOG OUT » » link will disconnect you from the Secure Repository System. A log out confirmation page will be displayed, and you will be given the opportunity to immediately log in again.
  
  If you decide to log in again, you will be redirected to the main login page, where you will need to enter your e-mail address and password to access the Secure Repository System.

Availability of Service

• The Secure Repository System is available at all times; however, technical support and document processing services will be available during the Tribunal’s regular business hours, Monday to Friday from 8:00 a.m. to 5:00 p.m. (EST).
  
  
• The non-availability of the service due to technical failures will not affect statutory and administrative deadlines.

Contact Us

• If you require assistance navigating or browsing the Secure Repository System website or have a question, you can e-mail or telephone us. Please click the « Contact Us » button (from the top menu bar of the E-registry home page) for information on how to reach us.

Accessibility

• The E-registry application is designed to be accessible to all users, including persons with disabilities who use adaptive technologies to receive and disseminate information. It is designed in accordance with Priority 1 and Priority 2 checkpoints of the World Wide Web Consortium (W3C) and the Web Standards for the Government of Canada.
  
  We aim to develop and maintain an accessible website and welcome your comments and suggestions for making this website more accessible. If you have trouble viewing or retrieving the contents or services of this site for accessibility reasons, or would like to send us your comments or suggestions, please contact Registry-Greffe@tatc.gc.ca .

Official Languages

• If you click on « Français » (in the right corner of the top menu bar), the French version of this page will be displayed automatically. You can return to the English version of the site by clicking on « English » (in the right corner of the top menu bar).
  
  The Transportation Appeal Tribunal of Canada respects the Official Languages Act and the relevant Treasury Board policies, and is committed to ensuring that all information and services on this site are available in both English and French. However, some of the documents on this website, provided by external sources that are not subject to the Official Languages Act, are provided solely as a convenience and are available only in the language in which they were provided.

Technical Help

• If you need technical support on the Secure Secure Repository System, please contact us by telephone at 613-990-6906 or send an e-mail to Registry-Greffe@tatc.gc.ca.
  
  
• Business hours are from 8:00 a.m. to 5:00 p.m. (EST), Monday to Friday.